Job Opportunities

Why Work Here?

What is the Forcht Group's greatest asset? It's our people. That's why we invest in everyone's capability so they can make the most of their career. With a diverse group of companies and ongoing opportunities for personal and professional success, we've built a culture that recognizes great effort and hard work. We believe in customer satisfaction and the passionate pursuit of making our customers happy regardless of your job title.

Forcht Group is an equal opportunity employer. For employment questions contact 859-266-3232.

Available Job Opportunities

Title: Customer Service Representative
Company: Forcht Bank
Location: Somerset, KY
Opening Date: 03-11-2014
Closing Date: 04-11-2014
Starting Pay:
Description:

CSR are the front line providers of service to bank customers. Responsibilities include all paying and receiving functions, cash management and balancing. It involves a wide range of duties related to customer accounts, including, but not limited to customer inquiry by phone and in person.

Essential Functions:

1. Greet customers (in person or by phone) and determine service needs, proactive in suggesting Bank’s services to customers

2. Cash checks within proper authorization levels, upon determination that funds are available, identification of customer, memos/stop payments/holds verified and proper endorsements

3. Possess adequate system knowledge of CBS, Desktop and Nautilus

4. Process deposits to customer accounts

5. Maintain and balance cash drawer daily and possess ability to identify outages and correct

6. Issue cash advances on credit cards for customers with proper identification

7. Allow customers access to Safe Deposit Boxes

8. Complete direct deposit forms

9. Issue Cashier Checks and money orders on collected funds

10. Complete order forms for U.S. Savings Bonds

11. Issue Traveler’s Cheques

12. Accept loan payments

13. Assist answering telephone; handle all possible inquiries and redirecting those calls when necessary

14. Operate coin counting machine, roll coin and balance self-serve counter

15. Place holds on accounts

16. Accept customer check orders and give to designated employee to enter order on-line

17. Assist with commercial change orders

18. Scan ID cards

19. Process night drop deposits

20. Operate/balance/upload branch capture

21. Sell or refer Bank services to customers and potential customers:

a. DDA accounts

b. Savings Accounts

c. Certificate of Deposit

d. Individual Retirement Accounts

e. Safe Deposit Boxes

 

 

Requirements:

Education, Experience and Skills Required:

1. Ability to deal effectively and tactfully with customers

2. Promote and cross-sell bank products

3. Ability to operate personal computers and office machinery

4. Ability to perform simple arithmetic operations

5. Ability to work independently

6. Represent the Bank positively both on and off the job

7. Promote friendliness and excellent customer service

8. High School diploma or equivalent

9. Possess good judgment, accuracy, speed and initiative in performing assigned duties

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers, handle or feel, reach with hands and arms, see, talk and hear. The employee is frequently required to stand and walk.


EOE

EOE

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