The Employee Benefit CSR will be responsible for the service of the employee benefits department accounts and to provide prompt, accurate, and courteous service to insured and companies regarding those accounts.
Essential Duties & Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.
- Receive, process and follow through with all insured’s request for service on claims and changes to policy accounts.
- Assist in submissions of all proposals to the appropriate insurance companies for quotations; following through with additional information and support.
- Manage all individual life and medical accounts.
- Review renewals and obtain all necessary information from clients in preparation for renewal.
- Document all transactions and renewals in well-kept policyholder files.
- Manage the client database; entry, reports, phone logs, suspense, etc.
- Manage all premium income, commission reports and verification with accounting.
- Manage proper follow-up procedure implementing any new client.
- Follow all insurance department and company regulations.
- Be well versed in carrier product lines and procedures.
- Assist in training new employees as requested.
- Complete operational projects on time.
- Assist specialist in coordinating underwriting/marketing efforts.
- Follow-up on delinquent commissions.
- Report and distribute accurate suspense information to specialists.
- Be an active participant in the quarterly contacts program.
- Assist in opening enrollment meetings when needed.
- Perform special request and projects upon management request.
- Other duties as assigned.
The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Proficient in the use of all Microsoft Office products, in particular Word and Excel.
- Ability to effectively present information to management in verbal and written format.
- Ability to work with a team and members of other departments of known concepts.
- Ability to follow prescribed and detailed procedures to solve moderately complex problems and collect data, establish facts and draw valid conclusions.
- Ability to give full attention to what other people are saying; taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Ability to communicate orally to others to convey information effectively.
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar including the ability to comprehend written sentences and paragraphs in work related documents.
- Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Ability to manage time and be efficient and effective in the completion of assignments.
- Knowledge of those arithmetic, algebra, statistics, and their applications specific to the position.
Required Education and/or Experience
- High School diploma or equivalent.
- Three (3) years in benefits or related benefits administration preferred.
Physical Demands and Abilities
The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
- The ability to communicate information and ideas in speaking and writing so others will understand.
- The ability to identify and understand the speech of another person.
- The ability to see details at close range (within a few feet of the observer).
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Ability to stand for long periods.
- Ability to stand, bend, and lift up to 10 pounds.
- Ability to operate standard business equipment such as fax, computer, printer, copier, etc.
- Ability to look at a computer screen for long periods of time.
- Must be able, on occasion, to adjust work schedule to accommodate an early or late work hours as needed by the client
- May be required to attend activities outside the agency to stay abreast of new developments, best practices, and statutory and regulatory changes.
- Pursuant to the Drug Free Workplace Act of 1988, all employees must remain drug free and alcohol free when reporting to work, while at work and while engaged in any work related activities.
Note: This document and the statements contained within it are intended to describe the general nature and level of work being performed by the employee assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the employee.
- Cumberland Valley Insurance Management is an Equal Opportunity Employer –