The Multi-Line Adjuster is responsible for reviewing and analyzing 1st and 3rd party claims to determine the extent of the insurance carrier’s responsibilities. Will determine the extent of damages and/or injuries and applicable settlement amounts in order to conclude claims with policyholders and claimants all in accordance with policy provisions and applicable insurance statutes and laws.
Essential Duties & Responsibilities
To perform this position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.
- Examine claim forms and policies/endorsements to determine coverage.
- Investigate and settle claims promptly and fairly.
- Set loss reserves, control claim cost, and recommend litigation when appropriate.
- Maintain professional and technical knowledge through continuing education.
- Maintain file documentation, file notes, and investigation documentation on each assigned claim.
- Provide high service standards and maintain company reputation by complying with all applicable regulations.
- Obtain and/or maintain appropriate licensure
- Maintain professional and technical knowledge through continuing education
- Perform other related duties as assigned.
The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Proficient in Microsoft Windows and Office products, particularly excel.
- Possess a thorough understanding and working knowledge of personal lines products, including coverage, underwriting guidelines and philosophy.
- Possess a thorough working knowledge of pertinent federal, state or local laws, rules and regulations pertaining to property adjustment.
- Ability to organize and prepare clear, concise and accurate reports, procedure manuals and correspondence.
- Ability to read, analyze, and interpret information found within spreadsheets and work-related documents.
- Ability to give full attention to what other people are saying; taking time to listen and understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Ability to communicate both orally and in writing to others in order to convey information effectively.
- Ability to communicate and work effectively with all levels of employees, officers, directors, and service providers.
- Ability to manage time and be efficient and effective in the completion of multiple assignments simultaneously.
- Ability to establish productive business relationships with others, both inside and outside the organization.
- Ability to work with little direct supervision in carrying out the tasks and responsibilities assigned.
- Ability to be a self-starter and motivated to complete work with a sense of urgency.
- Evidence of flexibility and problem‐solving skills.
- Strong attention to detail.
- Ability to work well under pressure and meet deadlines.
Physical Demands and Abilities
The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.
- Ability to look at a computer screen for long periods of time.
- Ability to sit for long periods of time.
- Manual dexterity that allows for the ability to type, sort documents, and file.
- Ability to listen to and understand information and ideas presented through spoken words and sentences.
- Ability to communicate information and ideas in speaking and writing so others will understand.
- Ability to identify and understand the speech of another person.
- Ability to see details at close range (within a few feet of the observer).
- Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Ability to operate standard business equipment such as fax, computer, printer, copier, etc.
Required Education and/or Experience
- Bachelor’s degree in business or a related field of study. Relevant work experience may be substituted in lieu of degree.
- Three to five years relevant adjustment experience preferred.
- May be required to attend activities outside the office to stay abreast of new developments, best practices, and statutory and regulatory changes.
- Pursuant to the Drug Free Workplace Act of 1988, all employees must remain drug free and alcohol free when reporting to work and while engaged in any work related activities.
- Ability to work flexible schedules that may include early/late or weekend working hours.
Note: This document and the statements contained within it are intended to describe the general nature and level of work being performed by the employee assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the employee.
- Kentucky National Insurance is an Equal Opportunity Employer –